Eligibility for Return
- Damaged or Defective: If your furniture arrives damaged or defective, please contact us within 24 hours of delivery. We will arrange for inspection and replacement of the damaged item(s) at no cost to you.
Not Eligible for Return
- Custom Orders: Custom-made furniture cannot be returned or exchanged.
- Used Furniture: We cannot accept returns of used furniture.
- Final Sale Items: Clearly marked final sale items cannot be returned or exchanged.
- Improper Assembly or Damage: We are not responsible for damage caused by improper assembly or misuse of furniture if assembly services were not requested from us.
- Assembled and Used: Assembled and used furniture cannot be returned. Please contact us for more details.
Return requests may be directed to support@dialafurniture.co.za or you can call +27 60 459 6144 for prompt assistance.
General
- DAF reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded.
- If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur because of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at DAF discretion.
- If you paid for the products to be assembled, assembled items cannot be returned
- Quality control inspection can take up to 3 working days.
- Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.
- DAF cannot be held liable for any damages visible at the time of acceptance of delivery that were not indicated on the proof of receipt/delivery by the customer.
- If damage is reported after 24 hours, it is reasonable for DAF to determine that damage was caused post-delivery.
- If damage occurs to the product during assembly by the customer, DAF will not be liable for the damage and will not be held liable for a return or refund.
- Where defective items are replaced, DAF is liable for the collection and delivery costs.
- If upon inspection the product is found not to be defective, you (the customer) will be liable for all transport costs and a discretional handling / administration fee of a minimum of 15% or R200 (Two hundred Rand) will be charged. The product will be returned in packaging similar to how they were received by DAF.